Uniquely Yours, Custom Candle Design

Cancellation Policy

Custom Candle Design Service, Policies and Disclaimer 1. Service Overview: Our custom candle design service offers tailored consultation to create candles that reflect your unique preferences. Each consultation includes 30 minutes of candle and fragrance design questions with our qualified chandler to ensure the highest quality of personalisation. 2. Consulatation Policy: Clients are entitled to a 30-minute consulatation session. We kindly request that any rescheduling of appointments be communicated at least 24 hours prior to the scheduled time. Failure to provide timely notice may result in forfeiture of the consultation session time of your choice and rescheduled at our convenience. 3. Confidentiality: All consultations are conducted in strict confidence to ensure personalisation and the privacy of your design preferences. We do not disclose any details of your consultation to third parties. However, please note that while your custom design is unique, we cannot guarantee that others will not use similar components or materials in their own designs, as these elements may be commonly available in the industry. 4. Customisation Request: * Clients may request specific scents, colours, jars, lids, boxes and accessories * All customisation details must be finalised at the time of order to ensure accuracy 5. Production Timeline: * Custom orders typically require 21 business days to complete depending on complexity. * Delays may occur due to supply chain issues, shipping or high demand periods 6. Payment Terms: * A once off customisation fee is applicable on all new candle designs and is not applied on reorders of the same candle * A 50% deposit is required once consulation is finalised and invoice of order is sent. Remainder of payment is required at the time of order finalisation, before or at delivery. * Custom orders are non-refundable once production has commenced 7. Safety Disclaimer: * Candles must be used following the provided safety guidelines to prevent fire hazards 8. Allergens and Ingredients: * Customers should disclose any known allergies. We will do our best to accommodate, but cannot guarantee an allergen-free envionment 9. Liability: * We are not liable for any damage or injury resulting from misuse of the candles * Customers assume all responsibility for safe candle use after purchase 10. Changes and Amendments: * We reserve the right to update this policy and disclaimer at any time Thank you for choosing our custom candle services.

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