Payments, Refunds and Cancellations
Payment is made at "point of sale". Our payment system is automated, calculating your order and postage, for the simplest process. We accept PayPal and Stripe payments for Australian and International orders. Direct Debit is provided for Australian orders only. PayPal is a secure, fast and easy way to pay online. Your financial information is not communicated to us and they will handle the currency conversion for you (generally at better than credit card rates) so you will know the exact cost of your order. If you don’t have a PayPal account, sign up for one here.
For larger or custom orders: A quote will be provided within 2 business days, which will include postage and will be valid for 7 days. Upon acceptance of the quote, an invoice will be issued. Our payment policy for invoices are; net 15 days, cleared payment before shipment and 20% deposit on custom orders. If your order is ready before the end of term, we will contact you via your preferred method of communication.
If for any reason we are not able to meet the due date of your order (this includes issues with outside suppliers), we will contact you immediately to discuss alternatives.
If for any reason you are unable to meet the due date for payment of your invoice, please contact us immediately to discuss alternatives. Please read our cancelation policy below before committing.
We strive to ensure that all our products received by our customers are tested and ready. If you receive a product that is not performing as it should or if for any reason you are not completely satisfied with your purchase, please email us at: , so we can resolve any problems.
Broken or Damaged Goods
With due care, all our products are packed securely by us. However, goods may be damaged in transit. Should anything be broken or damaged in delivery, please advise us within 48 hours of receiving your parcel and provide photographs both of the damaged goods and the box they were shipped in to: . We will contact you within 1 business day to give you the choice of a full refund(on cost of goods) or a replacement.
A refund does not apply to: goods which have been worn or used, damaged after the delivery, any attempt has been made to alter the product, if the item/s have been dropped or broken, or on custom or personalised orders.
All products must be returned in their delivery condition and include original delivery packaging. All postage and insurance costs are to be paid by the buyer. To return your product, please send to:
Serene’s Beeswax Chandlery
c/452 Bourkes Rd
Maryvale Qld 4370
We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit therefore advise you to take out shipment registration and insurance with your postal carrier. Serene’s Beeswax Chandlery will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If for any reason you need to cancel your order please email us at: , within 24 hours of order being submitted, to receive a full refund. After this time, your order will be processed and you will be responsible for all cost incurred for the order. This includes custom and larger orders that require ordering of specific requirements and items from outside suppliers,(eg: jars, essential oils, specific moulds and wicks)
Disclaimer and Assurance
Please note: Whilst we make not therapeutic claims for our products, the herbs and essential oils included have many benefits which are well documented in herbal and aroma therapeutic literature. Please check about this with your naturopath/therapist.
No medical claims are implied in the information given on this website and diagnosis or treatment of any condition is not intended. Any reference to medicinal or health benefits cannot be taken as a replacement for medical advice or prescription medication or seen as a diagnosis for a specific condition. Products are for external use only.
Despite the pure and natural nature of our products, some people react or are allergic to entirely natural substances.
Whilst allergic reactions are extremely rare and unexpected, Serene’s Beeswax Chandlery, cannot be responsible for allergies to products and resultant ailments if any. We strongly suggest that you patch test* (see below) any new product before its continued usage. If any redness or itching occurs do not continue use.
Apply a small amount of new product to clean skin inside the elbow or behind the ear. Cover and leave for 24 hours. Human skin changes daily, affected by emotions, diet, hormones, and the climate, and as with all cosmetic products, what suited you yesterday may not today, even though our formulae and ingredients have not changed at all, unfortunately we cannot be responsible for this.
It is especially important to undertake this patch testing if you are prone to sensitive skin, eczema, and psoriasis to avoid flareups.
Serene’s Beeswax Chandlery products are 100% natural, when you use Serene’s products, you are supporting an eco-aware business which believes in making value for money, real products.
As much as possible, we support local farmers/growers or wildcrafters who practise sustainable agricultural methods and harvest responsibly.
We wholly hand-make all our products and combine the ingredients to suit your skin.