Payments

Payment is made at "point of sale". Our payment system is automated, calculating your order and postage, for the simplest process. We accept PayPal, Stripe and Layby payments for Australian and International orders. Direct Deposit is provided for Australian orders only.  PayPal is a secure, fast and easy way to pay online. Your financial information is not communicated to us and they will handle the currency conversion for you (generally at better than credit card rates) so you will know the exact cost of your order.  If you don’t have a PayPal account, sign up for one here.

•  Late payments on invoices are charged @ 3% per month, if order is still required. As storage space for our own inventory is limited, alternative storage is acquired for orders awaiting payment. The late fee helps with the cost of storing orders in a secure facility until paid.

​​

For larger or custom orders: A quote will be provided within 2 business days, which will include estimated postage and will be valid for 7 days. Upon acceptance of the quote, an invoice will be issued. Our payment policy for invoices are; net 14 days, cleared payment before shipment. If your order is ready before the end of term, we will contact you via your preferred method of communication.

• Large or custom orders require longer manufacturing time therefore, payment terms are extended to accommodate production and a deposit of 30% is required.

If for any reason we are not able to meet the due date of your order (this includes issues with outside suppliers), we will contact you immediately to discuss alternatives.

If for any reason you are unable to meet the due date for payment of your invoice, please contact us immediately to discuss alternatives. Please read our cancelation policy below before committing.

​

Refunds

We strive to ensure that all our products received by our customers are tested and ready. If you receive a product that is not performing as it should or if for any reason you are not completely satisfied with your purchase, please email us at: thebuzz@serenesbeeswaxory.com, so we can resolve any problems.

​

Broken or Damaged Goods

With due care, all our products are packed securely by us. However, goods may be damaged in transit. Should anything be broken or damaged in delivery, please advise us within 48 hours of receiving your parcel and provide photographs both of the damaged goods and the box they were shipped in to: thebuzz@serenesbeeswaxory.com. We will contact you within 1 business day to give you the choice of a full refund(on cost of goods) or a replacement.

 

A refund does not apply to: goods which have been worn or used, damaged after the delivery, any attempt has been made to alter the product, if the item/s have been dropped or broken, or on custom or personalised orders.

All products must be returned in their delivery condition and include original delivery packaging. We can not guarantee items, if you choose to use local pick-up/delivery using your own packaging.

All postage and insurance costs are to be paid by the buyer. To return your product, please send to:

​

Serene’s Beeswax Chandlery

c/48 Pine St

Killarney Qld 4373
Australia

 

Disclaimer

We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit therefore advise you to take out shipment registration and insurance with your postal carrier. Serene’s Beeswax Chandlery will not be responsible for parcels lost or damaged in transit if you choose not to insure.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancellations

If for any reason you need to cancel your order please email us at: thebuzz@serenesbeeswaxory.com, within 24 hours of order being submitted, to receive a full refund. After this time, your order will be processed and you will be responsible for all cost incurred for the order. This includes custom and larger orders that require ordering of specific requirements and items from outside suppliers,(eg: jars, essential oils, specific moulds and wicks)

​

​