Policies
Payments
All prices and transactions at Serene’s Beeswax Chandlery are in Australian Dollars (AUD).
Payment for online orders is required at the time of purchase using the payment options available at checkout. Orders will be prepared for dispatch once payment has been successfully received.
Serene’s Beeswax Chandlery currently ships within Australia only. International orders, international shipping and local pickup are not available.
As we are now operating on a smaller scale and offering our remaining collection, all products are subject to availability and may not be restocked once sold out.
Invoices and Quotes
Where an invoice is issued separately, payment is due within the timeframe shown on the invoice. Orders will not be dispatched until cleared payment has been received.
Where a quote is provided, the quote is valid for the period stated on the quote and remains subject to product availability. Products are not reserved until the quote has been accepted and the order confirmed.
We no longer offer custom-made or made-to-order products.
Cancellations
If you need to cancel or amend an order, please contact us as soon as possible at thebuzz@serenesbeeswaxory.com.
Where an order has not yet been processed or dispatched, we will do our best to accommodate your request. Once an order has been packed or dispatched, cancellation or changes may not be possible.
Refunds, Returns & Damaged Products
If there is a problem with your order, please contact us at thebuzz@serenesbeeswaxory.com so we can assist you.
If an item arrives broken or damaged, please contact us as soon as possible, preferably within 24 hours of delivery, and provide photographs of the damaged product and packaging where possible. This helps us investigate transit damage promptly.
If a product is faulty, defective, significantly different from its description or otherwise does not meet applicable consumer guarantees, please contact us with your order details and photographs where appropriate so we can review the issue and provide an appropriate remedy.
Nothing in this policy is intended to exclude or limit any rights or remedies available under the Australian Consumer Law.
For complete information about returns, damaged products and refunds, please refer to our Returns & Refunds Policy.
Shipping Policy
Shipping Within Australia
Serene’s Beeswax Chandlery is an online-only store and currently ships within Australia only. International shipping and local pickup are not available.
Orders are carefully packed to help protect our beeswax candles and other products during transit.
Shipping & Delivery
Orders are shipped using Australia Post or another delivery service where appropriate.
Shipping costs are calculated and displayed during checkout based on the order and delivery details.
Delivery times depend on the shipping service selected and the destination. Estimated delivery times are provided as a guide only and may be affected by circumstances outside our control.
Australia Post's current delivery estimates can be checked through the Australia Post website.
Order Processing
Orders are prepared for dispatch once cleared payment has been received.
As Serene’s Beeswax Chandlery now operates on a smaller scale and is offering its remaining collection, products are subject to availability and may not be restocked once sold out.
Once your parcel has been handed to the delivery provider, delivery timeframes are subject to the carrier's service and conditions.
Broken or Damaged Orders
We take great care when packing our products. Occasionally, however, an item may be damaged during transit.
If your order arrives broken or damaged, please contact us as soon as possible, preferably within 24 hours of delivery, at thebuzz@serenesbeeswaxory.com.
Where possible, please include:
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your order details;
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photographs of the damaged product;
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photographs of the shipping box and packaging; and
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photographs showing any visible damage to the parcel.
Providing this information helps us investigate transit damage promptly.
After reviewing the circumstances, we will work with you to provide an appropriate resolution. This may include a replacement, where stock remains available, or a refund where appropriate.
The request to notify us promptly about transit damage does not limit any rights or remedies you may have under the Australian Consumer Law.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please check your tracking information and contact us if you require assistance.
Delivery delays can occasionally occur. If necessary, we will assist with investigating the delivery with the relevant carrier.
Returns
We accept returns within 5 working days, for both defective and non-defective, in new condition only. Please contact us before returning any product. Return instructions will be provided where a return is required.
For approved change-of-mind returns, return postage and associated costs are the responsibility of the customer unless otherwise agreed. No restocking fee is charged. Refund processing time is 2 days.
Different arrangements may apply where an item is faulty, damaged or otherwise covered by your rights under the Australian Consumer Law.
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Australia Only
Serene’s Beeswax Chandlery currently supplies and ships within Australia only. We do not offer international delivery or local pickup.
Privacy
At Serene’s Beeswax Chandlery, we respect your privacy and take care with the personal information you provide to us. This Privacy Policy explains the information we may collect when you visit our website, place an order or contact us, and how that information may be used.
Information We Collect
When you visit our website, place an order, create an account or contact us, we may collect personal information that you provide, including:
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your name;
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email address;
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telephone number;
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billing and delivery address;
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order and purchase information;
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communications or enquiries you send to us; and
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comments, feedback or product reviews you choose to provide.
Our website may also automatically collect certain technical information, such as your IP address, browser or device information and information about how you interact with our website.
How We Use Your Information
We may use the information we collect to:
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process and fulfil your orders;
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arrange shipping and delivery;
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communicate with you about your order or enquiry;
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provide customer service;
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operate and maintain our online store;
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understand how our website is being used;
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maintain appropriate business and transaction records;
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help maintain the security of our website and transactions; and
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comply with applicable legal requirements.
We do not sell your personal information.
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Wix
Our website and online store are hosted on the Wix platform. Wix provides the online services that allow us to display and sell our products.
Information collected through our website may therefore be processed and stored using Wix services and systems.
Our Wix website may also collect technical information and use cookies or similar technologies necessary for the operation and functionality of the website.
Payments
When you make a purchase from our online store, payment information is processed through the payment services available through our Wix website and the payment provider selected at checkout.
Payment providers may collect and process the information necessary to securely complete your transaction.Cookies and Website Information
Our Wix website may use cookies and similar technologies to enable website functionality, maintain security and understand how visitors use our website.
We do not currently use Google Analytics or Facebook for website analytics or advertising.
You may be able to control or manage cookies through your browser settings and any cookie preferences made available through our website.
Serene’s Beeswax Chandlery maintains a presence on Instagram.
If you choose to interact with us through Instagram, such as by following our account, commenting on content or sending us a message, information relating to that interaction may be collected or processed by Instagram in accordance with its own privacy practices.
We may use Instagram to share information about our candles, available products and Serene’s Beeswax Chandlery.
Sharing Your Information
We may share personal information where reasonably necessary to operate our online store and fulfil customer orders. This may include service providers such as:
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Wix and services used to operate our website;
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payment providers;
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Australia Post or other delivery providers; and
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other service providers reasonably required to process or fulfil an order.
We may also use or disclose information where required by law.
Marketing Communications
If you have chosen to receive marketing communications from Serene’s Beeswax Chandlery, we may occasionally send you information about our products, available stock or relevant business updates.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
Protecting Your Information
We take reasonable care with the personal information provided to us and use our website and service providers to help manage customer information and transactions.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Accessing or Correcting Your Information
If you would like to ask about personal information we hold about you, request that information be corrected, or raise a concern about how your personal information has been handled, please contact us at:
We will respond to your request where appropriate and in accordance with applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or applicable requirements.
Any changes will take effect when the updated Privacy Policy is published on our website.
Last updated: October 2026
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Serene’s Beeswax Chandlery
Email: thebuzz@serenesbeeswaxory.com